Microsoft has acknowledged that homeowners of its new Xbox One console square measure experiencing issues with the drive.
Some users say the drive is creating terribly loud noises once they try and insert a disc and in some cases isn't reading discs in the least.
Microsoft says solely a really tiny variety of users square measure affected.
The Xbox One was launched on Friday and oversubscribed over 1,000,000 units within the 1st twenty four hours.
More than one hundred fifty individuals contacted Kotaku, a recreation news web site, claiming their new consoles were faulty. alternative users uploaded videos apparently showing the matter to the recreation forum NeoGAF.
"The issue affects a really tiny variety of Xbox One customers," aforementioned Microsoft during a statement.
"We're operating directly with those affected to urge a replacement console to them as shortly as doable through our advance exchange programme."
The Xbox One is that the 1st new console from Microsoft in eight years and it skint all previous Xbox first-day sales records once it went on sale within the Great Britain and twelve alternative countries last week.
The company aforementioned it had currently oversubscribed out at the most retailers and it absolutely was operating to make full stock as quick as doable.
Shipping harm
This is not the primary time Microsoft has intimate issues with the launch of associate Xbox console. once the Xbox 360 was launched in 2005 some users reportable faults with the hardware that semiconductor diode to 3 red lights flashing on the front of the device and therefore the console changing into unusable. the matter became referred to as the "red ring of death".
"Microsoft suffered terribly vital internal control issues with the first Xbox 360 consoles and has place vital effort into its hardware style and producing method to minimise faults," Spencer Izard, associate analyst with IDC told the BBC.
"For launches over multiple countries quantity|the degree} of producing needed by each Microsoft and Sony can continually sadly yield a minor amount of hardware failures, in one kind or another, and that we square measure seeing this with this launch cycle," he added.
PS4 launch banner
Sony has aforementioned issues with the PS4 may well be caused by shipping
The launch of the Xbox One came every week when the North American nation launch of Sony's PlayStation four. the 2 consoles square measure set to travel head-to-head within the crucial Christmas season.
The PlayStation four can proceed sale within the Great Britain and Europe on twenty nine Gregorian calendar month.
The PS4 additionally intimate technical problems when its launch with users grumbling that a blue lightweight frequently flashed on the console touching its operation et al coverage that generally the unit suddenly turned itself off.
In its latest statement Sony aforementioned many problems had been reportable.
"[This] leads North American nation to believe there's not a singular downside that would impact a broader share of PS4 units," Satoshi Nakajima, a representative for Sony, told Bloomberg.
"We additionally perceive that some units were reportedly broken throughout shipping."
Mr Nakajima aforementioned fewer than a hundred and twenty fifth of the consoles oversubscribed were affected.
Amazon aforementioned it shipped additional PlayStation four units than the other recreation console in its history and confirmed it absolutely was operating with Sony to help the "small share of shoppers United Nations agency reportable issues".
Mr Izard aforementioned additional individuals were changing into conscious of issues with the new consoles than before attributable to postings on social networking sites.
"Overall, I don't believe {we can|we'll|we are going to} see vital producing issues with either the Microsoft or Sony console however thanks to social media the comparatively few that do occur will become additional apparent to those wanting to buy over this season," he said.
Some users say the drive is creating terribly loud noises once they try and insert a disc and in some cases isn't reading discs in the least.
Microsoft says solely a really tiny variety of users square measure affected.
The Xbox One was launched on Friday and oversubscribed over 1,000,000 units within the 1st twenty four hours.
More than one hundred fifty individuals contacted Kotaku, a recreation news web site, claiming their new consoles were faulty. alternative users uploaded videos apparently showing the matter to the recreation forum NeoGAF.
"The issue affects a really tiny variety of Xbox One customers," aforementioned Microsoft during a statement.
"We're operating directly with those affected to urge a replacement console to them as shortly as doable through our advance exchange programme."
The Xbox One is that the 1st new console from Microsoft in eight years and it skint all previous Xbox first-day sales records once it went on sale within the Great Britain and twelve alternative countries last week.
The company aforementioned it had currently oversubscribed out at the most retailers and it absolutely was operating to make full stock as quick as doable.
Shipping harm
This is not the primary time Microsoft has intimate issues with the launch of associate Xbox console. once the Xbox 360 was launched in 2005 some users reportable faults with the hardware that semiconductor diode to 3 red lights flashing on the front of the device and therefore the console changing into unusable. the matter became referred to as the "red ring of death".
"Microsoft suffered terribly vital internal control issues with the first Xbox 360 consoles and has place vital effort into its hardware style and producing method to minimise faults," Spencer Izard, associate analyst with IDC told the BBC.
"For launches over multiple countries quantity|the degree} of producing needed by each Microsoft and Sony can continually sadly yield a minor amount of hardware failures, in one kind or another, and that we square measure seeing this with this launch cycle," he added.
PS4 launch banner
Sony has aforementioned issues with the PS4 may well be caused by shipping
The launch of the Xbox One came every week when the North American nation launch of Sony's PlayStation four. the 2 consoles square measure set to travel head-to-head within the crucial Christmas season.
The PlayStation four can proceed sale within the Great Britain and Europe on twenty nine Gregorian calendar month.
The PS4 additionally intimate technical problems when its launch with users grumbling that a blue lightweight frequently flashed on the console touching its operation et al coverage that generally the unit suddenly turned itself off.
In its latest statement Sony aforementioned many problems had been reportable.
"[This] leads North American nation to believe there's not a singular downside that would impact a broader share of PS4 units," Satoshi Nakajima, a representative for Sony, told Bloomberg.
"We additionally perceive that some units were reportedly broken throughout shipping."
Mr Nakajima aforementioned fewer than a hundred and twenty fifth of the consoles oversubscribed were affected.
Amazon aforementioned it shipped additional PlayStation four units than the other recreation console in its history and confirmed it absolutely was operating with Sony to help the "small share of shoppers United Nations agency reportable issues".
Mr Izard aforementioned additional individuals were changing into conscious of issues with the new consoles than before attributable to postings on social networking sites.
"Overall, I don't believe {we can|we'll|we are going to} see vital producing issues with either the Microsoft or Sony console however thanks to social media the comparatively few that do occur will become additional apparent to those wanting to buy over this season," he said.
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